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Global Settings > Apps > Text Analytics

Text Analytics

Go to Global Settings > Apps to view and manage your Custom Data Feeds and CX Data Feeds.

Custom Data Feeds

Utilize the Text Analytics engine to process data collected from alternative sources, such as social media or other vendors. The Custom Data Feeds page lists all of your uploaded files and the following information for each file:

  • On/Off - Toggle to On for processing and Off to halt processing of automatic feeds from the ForeSee® API.
  • Feed ID - A unique, system generated numeric identifier.
  • Feed Name - A user generated label to identify the type of data that exists in the file. Click the name to display the data, as well as edit the Feed Name and Description.
  • Last Upload - A system generated timestamp of when the feed was last updated.

Add a Data Feed

  1. On the Custom Data Feeds page, click Create New Feed. The Name Your New Feed page displays, which is the first of a three-step wizard.
  2. Type an identifiable label for the feed in the Name field, and (optionally) a detailed narration of the feed in the Description field.
  3. Click Next to advance the wizard to the Choose File Type page.
  4. Click the Select This Option of the desired type of feed:
    • Upload a CSV - Your Comma Separated Values file must consist of text to be analyzed and date/time of when the text was collected. Additionally, the file may contain other information like the source, ratings, topic, etc. Click downloading our sample file template to view an example of a valid CSV file.

      Enter the file path, or click Browse Files and select the desire CSV file.

    • Generate Feed ID (API) - The system displays a Feed ID to be used as a parameter to the Custom Feeds endpoint of the ForeSee® API.
  5. Click Finish to close the wizard and return to the Custom Data Feeds page where your new data feed is listed.

You can manually update either type of data feed with a CSV file by clicking the name of the feed and clicking Upload New Data to Custom Feed.

CX Data Feeds

The CX Data Feeds page provides lists on separate tabs for Active and Inactive feeds. Click a Feed Name to display the feed questions, which you can toggle On and Off for feeding into the Text Analytics engine.

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