This dashboard is designed for detailed analysis of scores associated to a specific measure. You can access the Measure Dashboard by clicking on the desired measure on the CX 360 Dashboard, or by clicking Surveys in the Top Navigation Bar and selecting the measure from the menu. You can also Filter Data and download a PowerPoint slideshow of the displayed data with each card in a separate slide.
The dashboard is comprised of the following tabs:
Analyze Survey
This tab displays customized widgets, or cards, which are designed to identify areas of success and concern. Click the Settings icon () of each card to control how data is presented. The following cards are presented:
Gauge - The inside part of the graphic represents the selected measure score, which is also displayed below the graphic. The outside represents the selected benchmark score. The number above the score is a delta representing a comparison to the score for the previous date range. For example: if your date range is set to Last Quarter, this number represents how your last quarter score compares to the previous quarter. You can click on the number to toggle between a numeric and percentage display.
Trend - A bar chart of the measure score for each year with the selected benchmark and ForeSee® Top Performers.
Score Summary - A color coded bar chart of each measure score and impacts. Click a score to display details.
Trended Priority Map - A graphical representation of each measure in four quadrants based on Score and Impact on Satisfaction. Impacts are graphed on the x-axis and element scores are graphed on the y-axis. The purpose of this card is to illustrate where improvements need to be made (displayed in the lower quadrants) and which area is most likely to give the highest return on investment (displayed in the right quadrants). The size of the circle is proportioned to the Impact and top priority elements reside in the lower right quadrant.
Comments - A list of open end responses with the date of submission and the Satisfaction score given by the respondent.
View Survey
This tab lists all Model and Custom Questions in an expandable list to view each answer choice and the Satisfaction score associated with each segment, along with the n count. Click Satisfaction to display Distribution Percentage. Click a filter check box to view responses for only those respondents.
For the question "How frequently do you visit this site?" you click the answer choice of "Today was my first time", you see only data from the first-time visitors.
Click the Settings icon () in the title bar of each group to control which questions are displayed.
See Respondents
The default view of the See Respondents page contains the following columns:
# - A reference number indicating where the respondent falls in respect to the Default View sort order. For example, if the Default View is sorted by descending order of the Date, #1 is the most recent response and #37 has that many responses submitted more recently.
Date - A timestamp of when the survey was submitted. The data is sorted by this column to show the most recent response.
Replay - The Replay icon () displays when a recording is available for this respondent.
Satisfaction - The overall Satisfaction Score for the survey.
Customizing Views
You can sort the data in ascending or descending order by the Date and Satisfaction columns by clicking the sort menu icon () and selecting the desired option. This menu also allows you to remove columns from view. Click the menu icon and select Remove Column to hide the column from the See Respondents page.
Click Customize Columns to view and select the data you wish to view and click Apply. The column is added on the right. You can drag and drop columns to arrange them as desired. You may also drag the edge of a column to adjust the width.
To save a custom view:
Click Saved Views and then click New Saved View. A dialog displays for you to type in a name for the view and you may also select Make This My Default View.
Click Save View. The dialog closes and your new view is now listed on the Saved Views menu, where you can click the name to apply the view, as well as edit or delete the view.
Respondent Details
Click a respondent to display the Respondent Detail page where you can view User Details, question responses, and (for Replay clients) the Replay recording of the session. Use the left navigation menu to move up or down on the page to a specific section.
) of each card to control how data is presented. The following cards are presented:
) displays when a recording is available for this respondent.
) and selecting the desired option. This menu also allows you to remove columns from view. Click the menu icon and select Remove Column to hide the column from the See Respondents page.