Analyze the results of a survey and view data at a variety of perspectives and granularity. These results may be accessed from the Surveys page by:
Clicking the project name to display the Analyze Survey tab.
Clicking either the Analyze Survey icon (), View Survey icon (), or the See Respondents icon () for the project.
The project name, Date Picker, and Add Feedback Filter menu display along the top of the page with the following tabs available:
Analyze Survey
This tab displays interactive summary counts along with trend lines for submissions and overall rating. The following features are available:
Download PDF - Generate a PDF version of the data currently displayed.
The Activity pane shows the number of Submissions and the Average Rating of those submissions.
Active Topics is a pie chart comparing the number of submissions for each topic within the project. Hover over a topic in the key to highlight the corresponding slice of the pie chart. Click on a topic in the key to toggle the data in and out of the graphic.
The Submissions bar chart illustrates increases and decreases of submission over the span of the selected Date Range. Each bar contains the N count for each topic and the total. Hover over each section of a bar to view the actual N counts. Click on a topic in the key to toggle the data in and out of the graphic.
The Overall Rating trend line displays variations in ratings over the span of the selected Date Range. Hover over each point of the graph to view specific data.
View Survey
The View Survey tab is a breakdown of answers per N count. Each topic, with its associated questions, is displayed in the same sequence as the survey, and may be collapsed to focused viewing of specific topics. Each question of the topic is displayed in a separate pane with data for each answer option and the total N count for the question. The following data is displayed:
Distribution - The percentage of respondents who selected this answer.
- The number of respondents who selected this answer. The total number of respondents who answered the question is displayed in the upper-right corner of the pane.
- The average star rating for the respondents who selected the corresponding answer. In other words, the group of respondents who selected this answer choice also gave this star rating (by average).
See Respondents
Responses grouped by date and listed in descending order of submission. Click Download to export a Comma Separated Values (CSV) file or Portable Document Format (PDF) file of the displayed data.
The default view of the See Respondents page contains the following columns:
# - A reference number unassociated to the response and serves as running count of responses. For example, if a date range contains 100 responses and you sort the data by the Satisfaction column in ascending order, the #1 response may become #50.
Date - A timestamp of when the survey was submitted. The data is sorted by this column to show the most recent response. Click the menu icon () to change the sort order.
Replay - The Replay icon () displays when a recording is available for this respondent.
Rating - The star rating which the respondent selected.
Click a respondent to display the Respondent Detail page where you can view User Details, question responses, and (for Replay clients) the Replay recording of the session. Use the left navigation menu to move up or down on the page to a specific section.
Click Customize Columns to view and select the data you wish to view and click Apply. The column is added on the right. You can drag and drop columns to arrange them as desired. You may also drag the edge of a column to adjust the width.
To save a custom view:
Click Saved Views and then click New Saved View. A dialog displays for you to type in a name for the view and you may also select Make This My Default View.
Click Save View. The dialog closes and your new view is now listed on the Saved Views menu, where you can click the name to apply the view, as well as edit or delete the view.
Filtering Data
In addition to the Date Picker and stored filters, you may also filter data using the following options:
Saving filters is currently unavailable for Feedback.
Analyze Survey
To view data for one or more topics, click the topic name(s) in the color key of the Active Topics or Submissions cards. Your selection displays in the left pane as a record of how the data is being filtered. Click the Close icon (X) to remove the filter and show all data again.
To view a single day's data, click the data point for the date on either the Submissions or Overall Rating cards. The date range changes to the selected date.
View Survey
Click one or more answer choices to view the data of responses having the selected answer choice(s) in common. Your selection displays in the left pane as a record of how the data is being filtered. Click the Close icon (X) to remove the filter and show unfiltered data again.
See Respondents
Responses can be sorted by the menu near the top of the page. The default setting is Date - New to Old, which groups all responses of each day starting with the most recent.
Type one or more key words into the Search field to view responses containing your entry.
), View Survey icon (
), or the See Respondents icon (
) for the project.
- The number of respondents who selected this answer. The total number of respondents who answered the question is displayed in the upper-right corner of the pane.
- The average star rating for the respondents who selected the corresponding answer. In other words, the group of respondents who selected this answer choice also gave this star rating (by average). 
) to change the sort order.
) displays when a recording is available for this respondent.