ForeSee is known for our patented methodology of CX Measurement, which is a structured model based survey that delivers key insights and impacts tied to customer satisfaction. Additionally, clients have the flexibility to deploy an entirely custom survey using Feedback’s opt-in survey. The following table summarizes the differences between these two survey types:
| Survey Type | Description | Deployment Options |
|---|---|---|
| CX Measurement | Model based survey that has structured questions and allows for additional custom questions. | Randomly triggered on site URL in email / store receipt. |
| Feedback | Star rating, related topic questions, and other custom questions. | Badge or custom link displayed on site. |