Who is responsible for sending the email with a URL, ForeSee or the client?
The client decides what to do with the URL, whether to put it in an email, on their web site, or in a text message.
Can CPPs be added to a web link?
This feature is currently in development and is tentatively planned to be included in the 2017 Spring Release.
Can a JavaScript link still be created?
Yes, the release of the Web Link feature does not impact the use of a JavaScript.
How many Feedback deployment options are there?
You now have three options for deployment: the new Web Link, JavaScript, and popup/badge.
If I make changes to the survey project, will the Web Link still work?
Yes, as long as the project is active, the Web Link invokes the current version of the survey regardless of when the link was distributed.
Is Web Link included in the project?
Yes, the Web Link is available on the Publishing page for both Staging and Production environments.
Does Web Link require a code package?
ForeSee® Cloud Deployment is required for Web Link and is automatically active.
Can the code snippet (on the Publishing page) be added to a stand-alone web page? For example, a Call Center wants to deploy their own Feedback survey using Web Link and launch the survey from their Q&A web page that is not connected to the corporate site.
As long as the code snippet is correctly added to the header of the page and the respondent is using a supported browser, the survey will show as expected.
Can a single Feedback project be deployed with multiple methods, e.g., badge and URL?
Yes, you can use either method or both. However, only one Web Link is available for each project.
In the Project Center, is there going to be a visual way to see which projects are using which deployment methods?
Currently, no. However, this feature is under consideration for a future release.
Is the Star question still required?
Yes.
Is pixel width being used to determine whether a tablet or desktop device is being used?
No. ForeSee uses a third-party service with a more sophisticated application to determine the type of device being used.
Is having no text on the badge new?
Yes, as well as a different shape.
Is the badge color customizable to a hexadecimal value?
Yes. See Configuring a Survey for more information.
The Size controller for the badge is a slider. Is that continuous?
No. Currently, there are three options: small, medium, and large.
If you don't show any topics, does the Star question still display?
Yes, there is no setting for hiding the Star question.
If you comprehensively white-list all topics, will the Star question still display?
Yes.
What is the character limit of the text boxes?
The Short Text box has a limit of 100 characters. The Comment text box has a limit of 1000 characters.
Adding a topic is now a link at the bottom of the survey?
Yes, this new location is more of an in-line style for adding topics.
How is the logical grouping of questions determined?
Element Questions are grouped one per page. Custom Questions and non-Element Questions are also grouped one per page. For clients with lots of custom questions we are looking at putting them all on one page. Even though there may be a lot of questions we have some nice automation which automatically advances the pages as the survey taker answers the questions.
Does ForeSee capture partial completes?
Only if the respondent completes all Model Questions can a score be calculated.
Are we exposing the partial completes into the portal?
Yes.
Does ForeSee track drop-off rates, and (if so) on what pages?
This feature is currently being developed and scheduled for an upcoming release.
Is there a progress bar?
Yes, at the top of the survey.
Is there a concern that the progress bar may be slow, such as when there are 40 questions per page?
This is currently being tested by a focus group.
How does the auto-page advance work?
When all the questions are completed, the survey advances. If the respondent wants to skip an optional question, they must click/touch the forward button. This is like a rolling set of questions and not so much pages.
Currently, ForeSee has a lot of skip-logic grouping. Is that considered a grouping on one page or separate pages?
Separate pages.
If Custom Questions (CQs) are required, do they need to be completed in order to get a partial complete?
No, only the model questions are needed. CQs, required or not, do not need to be answered for a partial complete. ForeSee is considering adding a CCP to identify that the response is a partial complete in order to segment that response differently.
Can you edit user roles and permissions?
This feature is currently in development and is scheduled to be released soon.
What is the default on permissions?
Feedback permissions currently do not have a default setting. Permissions are set up by the Delivery Operations Team.
Can you set up specific Feedback access for a role, like certain pages users can deploy on or certain projects?
Currently, permissions are at the project level. You cannot restrict to deploy only on certain pages of a website.