ForeSee is currently in the process of switching to a new version of the mobile application while continuing to support the previous version.
This version of the mobile application is designed for upper-level management who desire a quick view of scores at the measure level.
Available via the iTunes Application Store and Google's Play Store as a FREE download. Search the term ForeSee.
As the default landing screen, CX Pulse is comprised of the first six measures listed alphabetically, and their scores. Below the list a notation on the measure which experienced the greatest change in score for the time period. Continuing down the screen is the See All Measures link to the CX Journey screen. The bottom two sections contain the Recommended Priorities by Measure card and, for clients with Feedback, a summary of those responses.
Recommended Priorities by Measure is a spot light on the measure with the highest Priority Ratio score. This is derived from the monthly stored impacts that Customer Satisfaction score (CSAT) has on the Likelihood to Recommend and the CSAT score itself.
The Voice of Customer Feed screen lists all open ends from both CX Measurement and Feedback surveys. Responses may be sorted by date (newest first), lowest score, and highest score.
All measures are displayed for the previous day, seven days (default), 30 days, and 90 days. Touch a measure to view details.