Employee Experience Measurement

Employee Experience is a measurement of an organization’s employees, at both corporate level or store associate/agent level.

Why Use It?

It costs a business about one-fifth of a worker’s salary to replace that worker. A business can improve their employee engagement and reduce their employee turnover by using ForeSee^®’s Employee Experience Measurement to provide insights into such areas as:

• What experiences matter?
• What does our workforce value?
• What employee initiatives should we plan for next year?
• Is our current thinking on improving employee engagement on track?

Target Audience

Economic Stakeholders Targeting:

Human Resources Leaders (e.g., VP/Director HR)

Among the many responsibilities, HR teams must ensure that employee benefits, compensation, training, and work tools are meaningful and contribute to employee engagement in the workplace. The right HR programs can create a rewarding experience within a company and as a result reduce unnecessary turn-over and absenteeism.

Business Owners (Small Business Option)

For small businesses (less than 250 employees), there may not be anybody in HR who can make the decision to purchase our Employee Experience solution. In this case, the decision maker is probably the business owner. For small businesses, the ability to absorb employee issues is greatly reduced due to the decrease in scale, so the business owner needs to be aware of their employee’s engagement. The owner also has many other job duties, so having somebody to partner with to help understand the pulse of their employees is crucial as it allows the owner to focus on the day to day operations of the company.

Common CQs

• Improvement: In which of the following areas does the company need to improve? (select all that apply)
• Inclusion: Do you feel you are part of a team when you come to work?
• Leadership: Do you feel confident in the direction of the company as provided by our executive leadership?
• Tenure: How long have you been employed with this company?
• Questions about/rating benefits, performance reviews, and/or training.

Common CPPs

CPPs should not contain any PII/PHI

• Department
• Office Location
• Remote vs. In Office
• Employee Tenure

For more info on CPPs as well as a list of our default CPPs, please click here.

Model

Deployment Options

Standard/Best Practice

Web-based survey, deployed via one of these methods:

• Secure using employee email addresses
• Secure using ForeSee provided Access Tokens
• Secure using multiple client provided Employee Tokens

Survey Statistics

We aim for 100% completion rate and provide guidance to clients around methods that can be used to increase participation, e.g., emails from HR/CEO, etc.

Complementary Touchpoints

The following are other products or measures that, when paired with the Employee Experience Measurement, have been shown to enhance the breadth, width, and scope of the solution ForeSee offers:

• Contact Center
• In-location Store Purchase or Browser
• In-location Store

Anonymity Requirements

• Some deployment options require using a survey token to provide individual employee information for validation of respondent’s employment. Tokens may include items such as employee ID, employee email addresses, birth date, etc.
• No personal information is saved with the survey, but is used for validation purposes only.