The Web Based Player is the primary interface for viewing ForeSee® Replays.
You can copy the page Uniform Resource Locator (URL) of the Respondent Details page to share the recording with another CX Suite user, who must be logged in before pasting the URL into their web browser.
The player consists of two primary types of controls:
The basic Session Controls provide the following functions:
Page number and page title - This line may be expanded to show the full URL. The page number refers to the sequence of pages viewed by the respondent which are listed in the Page Selector. When a page title is not available, the URL is displayed.
Delete Recording - Users with administrator permissions may delete a recording, as well as the entire response entry.
Full Screen/Restore - Expand the replay session to full screen. When in Full Screen mode, this control toggles to Restore to the original size.
Download - Export the video file to your hard drive.
Home page, date, and time-stamp of the session -These features are disabled and do not display in full-screen mode.
Device Information - Device Information displays key facts about the device type (e.g., Personal Computer, Tablet, or Mobile Phone Handset), the browser (e.g., Safari, Internet Explorer, or Chrome), and the physical orientation of the device (e.g., landscape or portrait) as it changes while the user interacts with the website (if the device is capable of providing this information). The orientation and movement of the device is captured during user interaction, which can be viewed during a session replay.
Annotations – A text field to allow reviewers to leave comments for other viewers. The Annotation feature allows you to input comments or observations about a given replay for future reference, and for sharing with other users who review the replays. The input function is a simple note taking feature which allows any free form comments that are relevant. A blue bar displays along the bottom of the Histogram to indicate the annotation. A best practice is for each user to leave their initials, date of the comment, and a reference point in the replay where the comment applies to.
FS 05/20/2016 @1:15 User does something...
Heatmaps - The Heatmap allows you to see the most active areas of the screen across multiple user interactions, providing insight on the ease of use and engaging content display of the page. Click, Page Scroll, and Mouse Movement Heatmaps are available for Personal Computer based interactions. Additionally, you can include URL Parameters and/or Respondent Filters. Touch and Page Scroll Heatmaps are available for mobile device interactions. See Heat Maps for more information.
Page Selector – The ability to move to any page within a given session by selecting a thumbnail. The Page Selector feature is a control that allows you to see all pages involved in a given replay. This function provides an interactive thumbnail view of each page which allows you to navigate directly to that point in the replay.The page number being viewed displays with the page title along the top of the player.
The Session Histogram overlay contains standard media player controls which allow the full motion of the replay to be managed.
Time Elapsed and Total viewing time.
Page Back, Back 15, Play/Pause (toggle), Forward 15, and Page Forward - These controls allow you to go to the beginning of the page which the respondent visited prior to the displayed page, jump back 15 seconds, play or pause the replay, jump forward 15 seconds, and go to the beginning of the next page visited.
Histogram - Red vertical lines indicate inactivity which the player skips over. A blue horizontal line indicates an annotation. Click the Annotation icon to display.
Replay Speed - Click the gauge to adjust the speed of the replay from actual time (1x) to twenty times the actual speed (20x).