ForeSee maintenance windows are provided to help our clients for planning purposes and are subject to change at ForeSee’s sole discretion. There may be times when maintenance is scheduled outside of these windows in order to provide the best service to our clients.
Scheduled maintenance dates and times are communicated two weeks prior to the date through an in-application pop-up notification when you login to a ForeSee application. Please note: The notification period may be less than two weeks if an emergency release is required.
There are two types of maintenance at ForeSee: System Maintenance and Release Maintenance.
The purpose of System Maintenance is for sustaining the security, availability, and performance of the technical infrastructure. System Maintenance usually takes place on the second Saturday of each quarter. This avoids disruptions of the system during the regular work week, along with the end-of-month report preparation, which is standard in our industry.
Release Maintenance is for upgrading ForeSee products to deliver enhanced features and functionality. Release Maintenance has three categories: Major Releases, Patch Releases, and Emergency Releases.
New functionality and features for each product are rolled out three times each year:
Scheduled maintenance dates and times are communicated two weeks prior through an email notification1Email notifications are sent to ForeSee System Administrators (identified as users with Admin permissions) for your organization. as well as an in-application pop-up notification when you login to a ForeSee application. The Release Notes document, describing new features and functionality, is also posted in the What's New section of the CX Help & Training Guide.
These releases are typically used to deliver scheduled and ad-hoc, or as-needed, fixes. Patch and Daily Releases are usually seamless to clients. Whenever possible, these releases are deployed during off-peak hours and without too much downtime. Patch Releases are scheduled weekly and are usually deployed as needed each Thursday. Daily Releases are conducted on an as-needed basis and can occur any day of the week. The notification period may be less than two weeks if an emergency release is required.