Leaderboard

The ForeSee® CX Suite Leaderboard dashboard provides ranking and performance data for each hierarchy touchpoint, along with individual drill-in functionality. Each touchpoint is displayed with the top five and bottom five performers. Additionally, your summary view can be displayed at any level, as well as NPS or CX Score ranking options. The drill-in view includes flexible segmentation controls such as date range, survey components, hierarchy level, measure status filtering. Lastly, you can save work time by customizing your drill-in view and saving the view for future use. You can also tag your saved view as your default drill-in view.

The Leaderboard dashboard consists of the following features:

• Date Range Filter - Click the date range, which defaults to Month-to-date, and select the desired date range. You can also change the calendar type to any option installed for your organization, e.g., fiscal or Gregorian.
• Rank Menu - Click the Rank by feature to select either CX Score or NPS.
• Status Filter - Click to clear or select Active and Inactive measures.
• Measures - Each measure is displayed on a card with drill-down functionality and lists the top and bottom five performers with the following data:
  • Rank - Where each performer falls in comparison to its peers.
  • Level - The hierarchy level of the performer. You can change the displayed level from the menu in the upper-right of the card.
  • - n Count, i.e., the total number of respondents for the selected date range.
  • Score - The CX or NPS score for the performer. You can change the displayed score from the Rank by menu at the top of the page.
  • Change - The variation, or trend of the Score during the selected date range compared to the mirrored timeframe.
  • See Full Leaderboard - Display all performers for the measure in a customizable dashboard.

  Click a performer to drill-in to the details page.